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YANGA.MED QBANK

Refund and Cancellation Policy

Last updated: September 9, 2026

Yanga Med Pro costs $3 a month or $30 a year. We want that to feel risk-free, so this policy is short: try it free first, cancel in two clicks, and get your money back if the first payment was a mistake.

1. Free plan

Every new account starts on the free plan: a limited number of daily uses of each AI feature, as shown in the app. No card is collected and nothing is charged until you choose to subscribe. There is nothing to cancel and nothing to refund.

2. Cancelling a subscription

  • Go to Settings → Manage billing. This opens Stripe's secure customer portal where you can cancel, switch between monthly and yearly, or update your card.
  • Cancellation stops future charges. You keep Pro until the end of the period you already paid for, and you keep all of your content afterwards on the free plan.
  • Deleting your account also cancels any active subscription.

3. Refunds

  • First payment: if you request it within 14 days of your first Pro payment (monthly or yearly), we refund it in full, no questions asked.
  • Renewals: renewal charges are not refundable, because you can cancel at any time before the renewal date from Settings. If you forgot to cancel and have not used any Pro feature since the renewal, email us within 7 days and we will refund it.
  • Mistakes: duplicate charges, charges after a confirmed cancellation, and charges caused by an error on our side are always refunded in full.
  • Outages: if the service is unavailable for more than 72 consecutive hours through our fault, you may request a pro-rated credit or refund for that time.
  • Terms violations: accounts terminated for breaching the Terms of Service are not eligible for refunds.

4. Your statutory rights

If you live in the European Union, the United Kingdom, or another place with a statutory cooling-off right for digital services, that right applies in addition to this policy. By starting a Pro subscription you ask us to begin providing the service immediately, but you may still withdraw within 14 days of the first payment for a full refund. Nothing in this policy limits rights you have under consumer-protection law.

5. How to request a refund

  • Email kalangedavies@gmail.com from the address on your account, with the date of the charge.
  • We reply within 3 business days and issue approved refunds through Stripe to the original payment method.
  • Banks usually show the refund within 5–10 business days.
  • Please contact us before disputing a charge with your bank; a chargeback takes longer for you and we will have refunded you already.

6. Price changes

If we change Pro pricing we will tell you at least 30 days before your next renewal. The new price applies only from that renewal; you can cancel before it with no charge.